Thank you for your wonderful feedback, and we're thrilled to hear that your niece loved the flowers you ordered from us. We deeply appreciate your kind words regarding the quality of our floral arrangements and our service.
However, we're truly sorry to hear about the oversight with the card and candle in your order. We understand the importance of these additional touches, and we sincerely apologize for any disappointment this may have caused. This is not the level of service we aim to provide.
Please know that your feedback is invaluable to us, and we will take immediate steps to address this issue to ensure it doesn't happen in the future. We are committed to continuously improving our service and enhancing the overall customer experience.
If there's anything we can do to make up for this oversight, or if you have any other questions or concerns, please don't hesitate to reach out to our customer support team. We would be more than happy to assist you further.
Once again, we appreciate your kind words and your feedback, and we hope to have the opportunity to serve you better in the future.
