Help Center

The delivery charge is not included in the product price, but is added during the checkout process and appears in the price breakdown. Said charge varies depending on delivery date and time, usually it’s between 12.95 USD and 16.95 USD. 

We cant guarantee an exact delivery time or time frame, this depends on our local florists. Take in mind that if your order can not be delivered due a local or national holiday you will not be entitled to a refund.

In periods characterised by a large volume of orders (such as Christmas or Valentine’s Day), some of the aforementioned policies may be subject to changes: 

Changes and Cancellations: We cannot guarantee the execution of order changes or cancellations if they are not requested in the time period stipulated above. 

Delivery Times: We cannot guarantee morning or afternoon delivery though you were given the option of choosing the time slot when placing your order. 

In some cases, and provided notification is given when placing your order, we will not be able to guarantee the delivery of your order on the chosen date and it will be made at the first available time. 

AbcFlora.com is a website owned by The Flower Business SRL, an organization registered in Montevideo-Uruguay with TAX ID number (RUT 217698360017). If you need to contact our website customer service you can use the Contact Us link in the footer of this page.

The Flower Business SRL
Calle 7 - J2
Colinas de Carrasco - Canelones
Uruguay 
For corporate contact please email us at partners @ theflowerbiz .com

Information Collected by AbcFlora.com when you visit the AbcFlora site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website usage information collected on an aggregate basis as you and others browse our website.

Please note that we reserve the right to link the personal information you provide on our different websites and through AbcFlora current and future mobile applications. 

Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription for or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 per month. You can unsubscribe from further text messages by clicking on the unsubscribe link. Sending text messages or using automations requires you to feed phone numbers or recipient names into our importer. We will store and use this data to show you campaign analytics and results including message delivery status, sent status, and in some cases whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third party service that you may decide to use outside of the scope of smsbump.com (third party link shortener, GA tracking, etc) you will be referred to their specific third party policies which you need to agree with. Upon sending the text messages, we will pass the data to our text messages operator to fulfill their delivery. Information is being shared to our operator only upon initialising a marketing campaign. If your recipients no longer wish to receive messages they have to reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully. I

If you submit information as a result of a request for more information from Abcflora.com, Abcflora.com will not share the submitted information with any third parties. Our lists are private and are not sold or exchanged with outside entities. Abcflora.com may choose to share the submitted information with strategic partners for the purpose of helping us to provide our solutions. 

If you are not satisfied with the quality of your order, you may request a refund by submitting a claim within two business days after the delivery date. Please submit your claim using the contact us page or thru our whatsapp.

In the event of any other issues such as non delivery claim, missing product etc. we kindly request you to submit your claim within 7 days always indicating your order number, please note claims submitted after this period will not be accepted. 

If we are unable to deliver your order on the selected date due to circumstances within our control, you will be entitled to a refund of the value of the flowers. Please note we will not be able to reimburse the cost of the additional products. 

Please note the claim can be submitted within 7 days from delivery date. 

If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we generally leave a note or call to schedule a new delivery time. 

In case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package. 

If, on the other hand, we are unable to make a delivery due to circumstances beyond our control(for instance, the recipient is not at home), you will not be entitled to a refund. In this case the courier will leave a note for the recipient and bring the package to the closest office for pick up. 

If, for whatever reason, you placed two or more identical orders and you notify us, we will issue a full refund for the duplicate order, provided our local florist has not prepared or delivered the item. If we have not been notified on time you will not be entitled to a refund.